GMC Rejected for Missing Contact Information — What's Required
Google requires stores to display clear, accessible contact information. Missing or hidden contact details signal low trustworthiness and trigger rejections.
Why This Happens
Your website doesn't have a contact page or the contact information is incomplete
Your business email, phone number, or physical address is missing
Contact information is only available after login or in hard-to-find locations
The contact details on your website don't match your GMC account information
What Google Requires
A dedicated contact page accessible from your website navigation
Business email address using your domain (not a free email provider)
Physical business address (PO boxes not accepted)
At least two contact methods (email + phone, or email + contact form)
Contact information must match what's in your GMC account
Common Mistakes
Using a free email (gmail.com, yahoo.com) instead of your domain email
Only having a contact form without displaying an email address
Not including a physical address anywhere on the website
Contact page not linked in the header or footer navigation
Business address on the website doesn't match GMC account
How to Fix This
Create a dedicated contact page with your business name and details
Add a professional email address using your domain (e.g., info@yourstore.com)
Display your physical business address on the contact page
Add a phone number or contact form as a secondary contact method
Link the contact page in both your header and footer navigation
Ensure all contact details match what's in your GMC account
Frequently Asked Questions
Do I need a phone number for GMC?+
A phone number is strongly recommended but not strictly required if you have an email address and contact form. Having a phone number significantly increases trust signals.
Can I use a PO Box as my business address?+
No. Google requires a physical street address for your business. If you work from home, your home address is acceptable.
Where should contact information appear on my site?+
On a dedicated contact page linked in your navigation, and ideally also in your website footer. Google must be able to find it easily.
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